Protecting Your Payment Information
HutShop.com employs key security measures to protect your privacy and bank card
information. We use the strongest consumer-to-merchant encryption available (SSL) to
protect the transmission of bank card data from your computer to our online storefront. We
also use a secure commerce messaging protocol between our site and those who process your
transactions to ensure privacy of your information. All data transferred between our site
and Paymentech, our transaction services provider, uses tamper-evident encryption and
authenticated messaging that makes it impossible for anyone to tamper with your data
without it being detected and ensures only trusted parties are sending and receiving
transaction information. Further, an audit trail exists for every transaction. Neither
HutShop.com, nor other "Protected Buy" merchants can deny processing a
transaction through Paymentech. Your payment information cannot be used without a record
of the transaction being logged and traced to the requesting merchant.
Detecting and Preventing Credit Card Fraud Before
To afford you continued shopping convenience and ensure the ongoing health of our business
we use Paymentech Internet Fraud Screen enhanced by Visa. This service helps detect high
risk transactions and prevent credit card fraud before it happens-with negligible impact
on legitimate purchases. Using this service we are able to identify high risk transactions
and decide in a fair and timely way whether or not to continue processing the order. This
service helps to protect you from unauthorized use of your payment information at all
"Protected Buy" member sites.
The Transaction Information We Collect and How is
HutShop.com collects information during your transaction which makes it easier to process
and fulfill your order in a quick and convenient manner. Depending on the transaction type
and how frequently you shop at our site, we may request your credit card number and
expiration date to complete your transaction; a shipping name and address to ensure proper
delivery; a billing name and address, and email or phone number to contact you in case of
problem with your order or a billing issue.
Sometimes your order information is compared with data from a trusted service to identify
potential misuse of credit card information and high risk orders. For example greater
scrutiny may be required if the billing and shipping address do not match. Such an order
could be a legitimate gift purchase, but it could also be symptomatic of a fraudulent
order. For your protection as well as ours, we initiate cardholder verification calls when
the order appears to have a higher level of risk.
How We Validate Customer and Payment Information
HutShop.com aspires to process your credit card transaction, as well as your complete
order, swiftly and accurately. Simple validity checks are performed on customer
information make sure that zip codes, area codes and addresses match up. These procedures
help to identify mistakes that can cause shipping errors or result in declined credit
authorizations, and may uncover fraudulent transactions. Once the card data is entered
accurately, it is validated with your bank using the secure messaging procedures noted
Please Contact HutShop.com if Your Purchase is
In the unlikely event your order is declined, HutShop.com encourages you to discuss the
situation with one of our service representatives. We will promptly process your order if
we have declined it in error, and take measures to streamline your future purchases. If we
are not able to authorize purchase, we believe you are entitled to know the reasons why
and will be happy to discuss the matter with you.
Making a Claim
Should you discover unauthorized charges on your credit card within 60 days of your
purchase, you should:
1- Report the charges to your credit card company immediately.
2- Report the charges to HutShop.com's Fraud Department. If the fraudulent charges
resulted through no fault of your own, we will then credit your credit card up to a
maximum of $50 and send you a letter that confirms our reimbursement.