Fireplace-Gaslogs.com is a Hutshops.com Company
8400 Wolf Lake Drive, Dock 114
Bartlett, TN 38133
Office Hours are Monday - Friday 9:00 AM - 4:30 PM
We have Dedicated customer service.
Low Prices on Huts (Canopies) Brand New Items Fast Delivery No Hassle Return
Low Prices Canopies and Tents- We are the discount price leaders!
HutShop doesn't leave low prices to chance. We take advantage of every discount and special purchase opportunity possible. Our purchasing agents always negotiate with our suppliers to get the lowest possible prices, and we pass the savings on to you. Discount is our middle name, and we work every day to ensure that we maintain HutShop's reputation as a low price, high value leader. (We do not match paid membership organizations.) Some high demand, low supply items cost us more to acquire. All Prices are in US Dollars.
110% Low Price Guarantee on Canopies
If you've seen a lower advertised price from another website on our Canopies (with shipping) and the same item is in stock, we want to know about it. Our policy applies only to current advertised prices. It does not apply to special offers or promotions, including rebates, free-with-purchase offers, any future or past discount prices, paid membership clubs, and special financing.
HutShop operates a state-of-the-art warehouse and distribution center to ensure that your order is shipped quickly and accurately. Credit-approved orders are usually shipped the same day they are placed, Fast, economical and reliable UPS shipping is available. Most orders are received in 1-5 days. Orders that weight 100 lbs or more may be trucked with freight lines and can take up to 2 weeks.
HutShop Sales Staff go thru one of the industry's most comprehensive training programs. All newly hired sales people must complete a 4-week program of vendor-sponsored product training and HutShop sales and system training. Classroom training is followed by two to four months of hands-on sales experience.
HutShop offers only nationally recognized name brand unopened factory fresh products to our customers. Our product managers and marketing specialists work constantly to evaluate and obtain only the best offerings from leading manufacturers. We have a 5 point inspection of every product before we even decide to sell it online. Our goal is to bring you products that represent the best in value, technology, quality, functionality and innovation. We make sure that all the products we sell are backed by comprehensive manufacturer warranties and technical support. You can rest assured that no matter what you buy from HutShop, you've made a good choice.
OUR RETURN POLICY
Hutshops and any other affiliated Hutshop Web Store has a 30 day satisfaction guarantee policy. We want our customers to be completely satisfied with their purchase. If there is a problem with your purchase the item must be returned within 30 days of receipt of item. After 30 days, issues will be addressed through the manufacturer's warranty.
The above information applies to ALL products except Premier Canopy products. Premier Canopy has a 14 day return policy on ALL of their items. Sunsetter sales are FINAL after shipment! No cancellations or returns permitted.
How do I return an item?
For returns on items that are of unsatisfactory quality and still in the same condition as received, please send an email to:
Upon approval, you will be issued an RMA #. This number will be required in order for a refund to be made. All returns received without an approved RMA # will be refused upon delivery.
When emailing, please include the following information:
- Shipping Party’s Name
- Ship To zip code
- Reason for return
- Item(s) you wish to return
Items must be in new, unused and in resalable condition and in its original packaging. All returned items will incur a 15% restocking fee. Return shipping is not refundable. If you received a prepaid return label from customer service, the cost of the return shipping is deducted from the refund. Items that have obvious signs of use, damage, or missing parts, will not be accepted for a refund.
Damaged Items: If your item(s) is damaged during shipping, a claim must be made within 7 days of receipt. Please open your package and inspect upon receipt. If a package arrives damaged please save all packing materials and contact us immediately. Make sure to include pictures when sending your email as well as a brief description describing the damage to the item(s). No worries, these type of issues will be resolved immediately.
Items that are of unsatisfactory quality to the customer and/or ordered incorrect by the customer: When the customer decides that they do not care for the quality of the item or has ordered an incorrect item and wishes to return the item, the customer will incur all shipping fees. This includes the original free shipping if your order met the qualifications of our free shipping. The item must be returned in the same fashion as received, which is in new/un-used condition. Take note, a 15% restocking fee will be deducted from the refund upon these conditions of returned items.
All refused shipments will be charged shipping both ways even if the order met the original free shipping and will also incur the 15% restocking fee.
Wind/Weather or Customer Self Inflicted Damage will NOT under any circumstances be covered under our return policy OR the manufacturer's warranty.
Custom items cannot be returned.
This includes, but not limited to, ALL custom items that have to do with Canopies or Canopy Accessories that do not have same day ship option. (Canopies or Canopy Accessories that do not have same day ship option are items that have to be made per customer order preference). Also this includes, but not limited to, ALL Custom Graphic orders, Banners, Fire Place/Gas Log sets and accessories, as well as Awntech & Sunsetter items that are custom made per your choices.
Once an order has been placed for a Custom Item, the order cannot be cancelled if it has started production. If the Custom Item has not started production, there will be 20% cancellation fee.
Canceled orders will incur a 15% restocking fee.
Orders will be canceled if items have not been shipped. If items have been shipped, you must follow our return procedures. Please see the returns section for further details on returning your product. If you refuse delivery, we will refund the item cost minus any associated shipping/intercept fees. If Free Shipping or Discounted Shipping was applied to the order, all of our shipping costs (inbound and outbound shipping charges) will be deducted from the refunded amount.
Address Correction Charge: Please double check your shipping address before you complete your order on our web stores. There will be an address correction fee for incorrect delivery addresses including wrong house #, zip code, apartment #, or missing address information. Customer will incur a $10.00 fee for ground packages and a $20.00 fee for air packages if correction is made after package has shipped. Incorrect addresses may also result in delay of delivery of your order. This fee is charged to us by our shipping company & will be billed to the credit card your order was placed with.
Please see below for our Warranty Policy on Impact Brand canopies and canopy accessories:
WARRANTY INFORMATION - 2 YEAR WARRANTY
HutShops warrants that each part of this product will be free from defects in material and workmanship for a period of TWO years from the original date of purchase. All warranty claims require proof of purchase and may be prorated. This warranty applies only to proper product use, as determined by HutShops and stated in the product instructions. This warranty does not apply to any product that has been altered in any manner, nor does it apply to any damage due to wind, rain, snow or any act of nature. Under NO circumstances shall HutShops or any authorized representative be liable for any personal loss, injury or direct consequential damage resulting from the use of this product.
Before returning this product to HutShops, please be advised that all shipping costs must be prepaid and HutShops is not responsible for products damaged during transit.
This express warranty is provided in lieu of all other warranties, expressed or implied. Warranty shall be void if product is not purchased directly from HutShops.
Buy with Confidence
HutShop is here to serve your needs today, and will be here for your future needs as well. With years of experience and a track record as one of the industry's fastest growing companies, HutShop has what it takes for continued success. What does it all mean? You can do business with HutShop with confidence.
HutShop - The best place online for Huts, instant tents, pop up canopies, instant garages, vending tents, Farmer Market Tents, Flea Market Tents, Semi Permanent Shelters, and Permanent Buildings since 1999.
We have sold tens of thousands of tents to tens of thousands Companies, Organizations, Governmental Agencies, Photographers, Colleges, NFL Football Teams, Banks, Soccer Mom's, and Farmer Markets.
We provided tents for NASA, The Red Cross, The PGA, The U.S. Navy, Hurricane Victims, and given to many Charities.
One of our favorite charities is Special Kids and Families.